Privacy Policy

1. Information We Collect

When you Shreewin register, we collect:

• Personal Information: Name, email, mobile number, date of birth, Aadhaar number (for KYC verification)
• Account Information: Username, password, account preferences
• Payment Information: Bank account details, UPI ID (encrypted for Shreewin deposit and withdrawal)
• Device Information: Device type, OS version, IP address, browser information
• Gameplay Data: Game history, gift code redemptions, betting history
• Communication: Support tickets, messages sent via Shreewin Telegram or chat

2. How We Use Your Information

Shreewin uses your data for:

• Account Management: To verify your identity, maintain your Shreewin account, and provide Shreewin app features
• Transactions: Processing Shreewin deposit, gift codes, and instant Shreewin withdrawal
• Customer Support: 24/7 Shreewin customer support via chat, email, and Shreewin Telegram
• Security: Detecting fraud, preventing unauthorized access, protecting your account
• Gaming Experience: Personalizing Shreewin game features, tracking progress, sending gift code notifications
• Marketing: Sending promotional updates, bonuses, and special offers (opt-in)
• Legal Compliance: Meeting government and regulatory requirements

3. Data Security & Protection

At Shreewin, your data security is paramount. We use:

• Bank-level AES-256 encryption for all sensitive data
• SSL/TLS protocol for secure website connections
• PCI-DSS compliant payment processing for Shreewin deposit and withdrawal
• Regular security audits and penetration testing
• Two-factor authentication (2FA) for account protection
• Secure servers with firewall protection
• Data access controls - only authorized personnel access user data

4. Payment & Financial Information

When you make a Shreewin deposit or request withdrawal from Shreewin:

• Your bank details are encrypted and never stored in plain text
• Payments processed through certified payment gateways only
• We don't share your financial info with unverified third parties
• Transaction history is available in your Shreewin account
• Instant Shreewin withdrawal to bank account within minutes

5. Third-Party Information Sharing

Shreewin may share your information only with:

• Payment Processors: To process deposits and withdrawals
• KYC Verification Partners: For Aadhaar/identity verification (legally required)
• Customer Support: Our Shreewin customer support team on Shreewin Telegram
• Legal Authorities: When required by law
• Cloud Providers: For secure data storage (encrypted)

6. Cookies & Tracking

When you access Shreewin or use Shreewin app, we use:

• Session Cookies: To keep you logged in on Shreewin login
• Analytics Cookies: To understand how you use our platform
• Preference Cookies: To remember your Shreewin account settings
• You can disable cookies in your browser settings

7. Your Rights & Control

You have the right to:

• Access all your personal data stored on Shreewin
• Update or correct your information in your Shreewin account
• Request deletion of your data (after account closure)
• Opt-out of marketing emails anytime
• Request a copy of your data in portable format
• Contact our Shreewin customer support team anytime

8. Children's Privacy

Shreewin is only for users 18 years and above. We do not knowingly collect data from minors. If you believe a child has registered in Shreewin, please contact us immediately.

9. Policy Changes

Shreewin Official may update this Privacy Policy occasionally. We'll notify you via Shreewin Telegram, email, or in-app notification. Your continued use means acceptance of changes.